Shipping, Delivery, & Returns
SHIPPING
Shipping Time
DiversityBeans.com is committed to getting products to customers as quickly as possible. Generally, orders ship within 2 business days. IF ORDERS ARE NEEDED BY A SPECIFIC DATE, PLEASE INCLUDE THE DATE IN THE NOTES WHEN CHECKING OUT. Custom items and large orders will require additional time. Please contact us immediately for estimated delivery times.
Expedited Shipping
DiversityBeans.com makes every effort to get your order to you in your desired time. Expedited orders are shipped same-day if received before 11:00 am CST. Please choose the appropriate shipping service upon checkout. Additional charges may apply.
Please note: Expedited orders that have been placed according to the above requirements that do not arrive by scheduled delivery time, may be eligible (at your request) for a refund or credit of transportation charges. Acts of God are not refundable. As of 3/20/20, guaranteed delivery has been suspended until further noticed (due to Covid-19).
DELIVERY
Carrier Delivery
Shipping quotes may be provided by or delivered by any carrier. If you have a preference, please contact us immediately. We will make every attempt to use service requested.
Lost & Damaged Orders
DiversityBeans.com is not responsible for lost or damaged packages. Customers are responsible for filing any claims with carriers for damaged and/or lost shipments.
RETURNS, CANCELLATIONS & REFUNDS
Returns
We want you to be 100% satisfied with your purchase. If you are not, please email us at support@diversitybeans.com. If an error has occurred, we will make it right. For health and safety reasons, perishable products are not returnable or refundable except in cases in which we made an error.
Cancellations
DiversityBeans.com has a "NO CANCELLATIONS" policy. Because we confirm and/or process orders quickly, we are not able to honor requests for cancellations.
Refunds
Approved refunds will be issued to the card used for the original purchase. Please allow 1-2 billing cycles for the credit to appear on your statement. If the credit card has expired, the customer will be contacted to uses alternate method.
Refused Orders
Refusal to take delivery of your order will result in the following deductions from your refund: 25% restocking fee, shipping and handling charges, rush fees (if applicable), and any other fees incurred by DiversityBeans.com as a result of your refusal.
DiversityBeans.com reserves the right to modify company policies at any time.